Our 2020 Vision requires all our customers and staff to be on The Road to Renewal. In view of this we ensure that our services are accessible to all.

We are committed to equal opportunities for all our customers, employees and stakeholders and have a responsibility to ensure that the services we provide take into account the wide diversity in society. In our Equality and Diversity Policy we set out how we ensure that equality opportunities and the delivery of inclusive services are at the core of our business. Our Corporate Equalities Scheme explains how we work with customers and staff to review all our services and ensure they do not create barriers to people who wish to access them. All Luminus employees receive training on equality and diversity. This approach ensures we remain fully compliant with the requirements of the Equality Act 2010.